Real sysadmins.
Italian-based.
Response within the hour.
When you call LimeNetwork, a real person who knows your stack answers. No bots, no offshore call centers, no scripted responses. Open a ticket or call us: within minutes you have a useful answer.
Technical support by people who know what they're doing
LimeNetwork's technical support is handled directly by our team of Italian-based sysadmins, people who work on the infrastructure every day and know LimePanel, LiteSpeed, MariaDB, WordPress, WooCommerce, Magento, PrestaShop, and the whole standard professional web hosting stack.
When you open a ticket, you don't talk to a script. You talk to someone who actually understands your problem: PHP error, slow MySQL query, DNS configuration, invalid SSL certificate, conflicting WordPress plugin, email deliverability issue — whatever it is, someone on our team has seen it before.
Our promise is simple: response within one hour on tickets, direct phone for emergencies, WhatsApp for quick requests. Support is included on all plans — we don't sell "premium support" as if the standard one were a leftover.
How to reach us.
Ticket from Client Area
The most traceable way for technical requests. Attach screenshots, logs, anything needed.
Open a ticket
Direct phone
For emergencies and for those who prefer to talk to a human. Monday-Friday 9:00 AM - 7:00 PM CET.
+39 0833 197 66 33
For quick requests, fast confirmations, sales questions. Reply within minutes.
+39 0833 197 66 33
For informal or commercial requests. We reply within the business day.
[email protected]
Response SLA
Within 1h during business hours.
Within 4h for tickets opened in the evening.
Immediate for infrastructure outages.
24/7 emergencies
For plans with dedicated account manager (Cloud Power, Commerce Advance, Managed VPS 3+), direct phone line of the on-call sysadmin 24/7.
What we help with.
The most common requests we handle every day. If you don't see yours, write us anyway: we've probably seen it before.
Email setup
Outlook, Apple Mail, Thunderbird, mobile. SPF/DKIM/DMARC, Gmail deliverability.
WordPress issues
PHP errors, conflicting plugins, cache optimization, WP security, WooCommerce.
SSL Certificates
Installation, renewal, EV/OV certificates, "not secure" troubleshooting.
DNS & Domains
DNS configuration, propagation, redirects, third-party domain management.
Migrations
From/to other providers, with zero downtime. Email accounts, files, databases, DNS.
Database & slow queries
MariaDB/MySQL tuning, query optimization, slow log, backup restore.
Security & malware
Compromised site, malware scan, cleanup, hardening, LimeShield configuration.
Performance
Slow site, LiteSpeed/LSCache optimization, Redis configuration, CDN.
VPS & sysadmin
Application setup, hardening, Docker, Nginx, PHP-FPM tuning, cron jobs.
Frequently asked questions.
Is support included on all plans?
Yes. All hosting, WordPress, Cloud, eCommerce, VPS and reseller plans include standard technical support via ticket, email, and phone. Plans with dedicated account manager also include a direct phone line 24/7 for emergencies.
How fast do you respond?
During business hours (Mon-Fri 9:00 AM - 7:00 PM CET) we guarantee a response within one hour. Tickets opened in the evening get picked up within 4 hours. For infrastructure outages we intervene immediately.
Can I call you directly?
Yes, at +39 0833 197 66 33 during business hours. For traceable requests it's better to open a ticket from the Client Area, but for quick questions the phone is the fastest channel.
Will you migrate my site from my old provider?
Yes, free of charge on all hosting plans. Open a ticket with the old provider credentials, we take care of files, databases, emails and DNS. Zero-downtime migration guaranteed.
Do you offer support in English?
Our core is support in Italian, but our team is fluent in English. We handle tickets in English with the same response times — just open a ticket as usual.
Got a problem? Open a ticket.
Real sysadmins, response within the hour, in English. No premium upgrade.